Privacy Policy

Privacy Policy


Last updated: 25 June 2023

At Accor Holidays, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services or visiting our website, you consent to the terms outlined in this policy.

Information we collect:

  • We may collect various types of personal information from you, including but not limited to:
  • Contact information (name, email address, phone number)
  • Demographic information (age, gender, nationality)
  • Travel preferences and interests
  • Payment details for booking purposes
  • Information provided through customer surveys or feedback forms
  • Website usage information through cookies and similar technologies
  • How we use your information:
  • We may use your personal information for the following purposes:
  • Processing and confirming your bookings and reservations
  • Providing personalized travel recommendations and offers
  • Communicating with you about your travel plans and updates
  • Sending marketing communications and promotional materials with your consent
  • Conducting market research and improving our services
  • Complying with legal obligations and resolving disputes

Information sharing:

We may share your personal information with trusted third parties in the following circumstances:

  • Travel service providers (e.g., airlines, hotels, transportation companies) to facilitate your bookings and reservations
  • Business partners and affiliates for marketing and promotional purposes, with your consent
  • Legal authorities or government agencies if required by law or to protect our rights and interests
  • Service providers who assist us in operating our business (e.g., IT support, payment processing)

Data security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Your rights and choices:

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also choose to opt out of receiving marketing communications from us. Please contact us using the information provided below to exercise your rights or make any requests.

External links:

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Updates to this policy:

We may update our Privacy Policy periodically. The updated version will be posted on our website with a revised effective date. We recommend reviewing this policy regularly to stay informed about how we handle your personal information.

Contact us:

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at [email protected]

By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.